ABOUT US Americold is a global leader in temperature-controlled warehousing and logistics in the food industry. Our strong growth strategy for our region has taken off and we will continue to expand our global footprint throughout 2024. None of this growth, however, is possible without our people. Our core values have been written with our people in mind. We encourage our associates to drive the results they want to achieve, and we support this by providing comprehensive onboarding, ongoing training, and yearly development plans. Want to know the secret to our success? You'll have to join us to find out Primary Responsibility: Reporting to the Operations Support Manager, you as the Customer Service Officer will be responsible for managing customer issues, providing accurate pallet data, and reporting, and delivering general administrative support. You will work closely with operations to maintain optimal service to our customers. What You'll Do: Receive and respond to a variety of customer queries Comply with control procedures and stock control Identify and report instances of non-conformance Comply with written procedures to complete tasks accurately Reviewing, compiling and reporting on pallet reconciliations, customer queries, and general office matters Assisting with relevant general administration duties as directed What Experience and Education You Need : Ideally, you are someone who has exceptional attention to detail and who prides themselves on being deadline-oriented and can maintain a high level of productivity. In this role, you will engage with a variety of operations and corporate staff and therefore will be expected to communicate appropriately with staff at all levels and work as a team player. Administration experience would be advantageous Excellent communication skills (written and verbal) Advanced Microsoft Excel skills Experience in effective decision making in a fast moving business environment What Could Set You Apart: Previous experience as an administrator within the Supply Chain and Logistics sector Knowledge of distribution operations would be advantageous Ability to work in a fast-paced, deadline-oriented environment. Ability to pay close attention to detail. Proven ability to juggle multiple tasks simultaneously. Ability to solve complex problems. Physical Requirements & Abilities: To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform them. Reasonable accommodations may be made for qualified individuals with disabilities. The role requires the individual to be a self-starter and be able to work independently. How to Apply: Apply now and ensure your current resume is submitted. Want to stand out? Include a cover letter detailing how your experiences fit the brief. Americold is committed to fair and equitable merit-based recruiting practices. We are an Equal Opportunity Employer.