Lead/Senior Service Designer — Sydney Region, New South Wales

Expired

​Lets Talk About The Team: At ResMed, we're forging a new frontier in CX, focusing on experience strategy and transformation. This team plays a pivotal role in supporting product teams to craft loveable, empowering and seamless customer journeys. Let’s Talk About You: To excel in this dynamic environment, you bring a wealth of experience in service design, design strategy, behavioural design or customer journey management. Your passion for driving innovation and customer-centric solutions across a global ecosystem of products and digital channels is palpable. You thrive on influencing business decisions, shaping company culture, and navigating complex challenges with an agile mindset. You excel in leading workshops, collaborating across teams, and adapting to evolving landscapes. Let’s Talk About Responsibilities: In this role, you'll lead by championing the customer, transforming how ResMed designs experiences to elevate customer interactions. You'll harness data-driven insights to optimise end-to-end experiences, collaborating closely with cross-functional teams. Building alliances internally and externally, you'll cultivate an environment conducive to reimagining customer experiences. Your responsibilities include: Investigating: Leading discovery efforts with customers and colleagues, employing various research techniques to inform experience strategy. Strategising: Taking a holistic view to enhance business value and prioritise initiatives based on impact metrics. Innovating: Pioneering new customer journeys and touchpoints to expand market reach and enhance loyalty. Visualising: Translating technical complexities into accessible artefacts for diverse audiences. Blueprinting: Bringing experiences to life through storyboards, process flows, and service design blueprints. Facilitating: Planning and leading co-design workshops to foster collaboration and drive effective decision-making. Let’s Talk About Qualifications and Experience: You hold tertiary qualifications in CX, Experience Design, Service Design, Strategic Design, Behavioural Design or a related field, backed by at least 5 years in a similar role, navigating E2E experiences across varied user groups and digital and offline touchpoints. Proficient in tools like Miro and Figma, you thrive in online collaboration. Why You'll Love ResMed Impact at Scale: Your work will touch millions globally, enhancing health outcomes on a profound level. Cutting-Edge Culture: Embrace experimentation and agile methodologies, pushing digital boundaries. Collaborative Community: Join a team of passionate minds dedicated to transformative change. Valued and Rewarded: Enjoy a competitive compensation package and flexible work arrangements. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.  This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.   Base Pay Range for this position: (US market) $134,000 - $202,000 Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant. Â