Are you prepared to step into a role where your expertise in Customer Service can truly shine? Come aboard and unleash your considerable skills. Enjoy a supportive team environment with comprehensive training provided Working for a global organisation which brings job stability and where you are treated like family Salisbury location / Multiple positions available About The Company Our client has been around for 200 years, keeping people and valuables safe all over the world. They're a top-notch solutions provider, dedicated to making the world a safer place. They offer all-inclusive services that give their customers peace of mind. About the Role As an Emergency Response Operator, your primary responsibility will be to promptly respond to customers activating their medical help button. You will assess the need for assistance, coordinate with emergency services, and inform concerned family members. Key Responsibilities Operate in a fast-paced, call-centre environment, demonstrating composure, attention to detail, and professionalism Utilise strong communication skills and computer literacy to manage high-priority medical alarm events and inbound calls simultaneously Collaborate with emergency services and a diverse clientele Follow a rotating roster that includes weekends and public holidays Skills and Experience Proven background in customer service, ideally within a contact centre. Comfortable with shift work Team player with excellent communication skills and computer proficiency. Calm demeanour, meticulous attention to detail, and professional demeanour. Capable of handling 8-10 hour shifts encompassing day and night hours. Exceptional listening skills and the ability to ask pertinent questions to assess situations accurately Benefits for YOU Enjoy 5 weeks of annual leave with potential for overtime opportunities. Receive guidance and backing for advancement into any role within the company. Experience a nurturing team environment with comprehensive training. Join a global organization that ensures job stability and values you like family. Access an employee discount platform offering hundreds of discounts on shopping, groceries, health, wellbeing, leisure, and entertainment. Click the " APPLY " button now