Your next opportunity Have you ever thought about a shift in your career and have considered being a part of the fast-paced Concrete industry? We have a unique opportunity, where you can apply your customer service skills and be trained in the industry We are actively recruiting for a Customer Solutions Agent to join our Customer Service Centre at the Perth Airport head office as part of a team servicing WA concrete customers. Reporting to the Contact Centre Team Leader, you will be responsible for capturing orders for concrete products, providing delivery updates and resolving a variety of customer and supplier enquiries. As the primary contact for our customers, you will actively partner with internal departments to ensure that all requirements are met. This is a fantastic opportunity to gain experience in the construction industry by completing on the job training on processes and systems within a supportive team culture. Successful candidates will be offered full-time hours across Monday to Friday, and overtime available on Saturdays which is paid at a penalty rates. Your day will involve: Receive telephone orders, take payments and manage the orders in the system Provide product information and help us improve our customer interactions by building excellent relationships with our loyal customer base Understand production capabilities of our plant and truck network to coordinate a cost-effective supply arrangement with our customers Utilise vehicle tracking systems to monitor deliveries and provide delivery status information to customers Partner with Production, Sales, Allocators, Planners, Product, Transport, Technical and Credit teams What are we looking for? Previous experience in a fast paced customer service role or have the desire to work in a fast paced environment Excellent communication and problem solving skills to identify and resolve customer issues/orders Proven ability to learn and meet the challenges of an ever changing environment Proficiency with navigating multiple systems Ability to work effectively within a team Be available for a shared coverage of hours that range from 6am to 4:30pm Monday to Friday and 6am to 12pm Saturdays What's on offer? Here are some stories from our team - https://cs.boral.com.au/ Permanent, full-time opportunity offering overtime Access to a variety of support networks including Boral Employee Assistance Program Genuine career growth opportunities within Boral A collaborative, fast-paced environment that's guaranteed to make your day go quickly An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success