Full-time Customer Service Manager position available at Adept Services, offering a salary package of $70,000 to $80,000 plus superannuation Full-time Customer Service Manager position available at Adept Services, offering a salary package of $70,000 to $80,000 plus superannuation in North Strathfield NSW 2137. Adept Services is a leading commercial cleaning company dedicated to delivering exceptional cleaning solutions tailored to the specific needs of businesses across various sectors. Our commitment to excellence and customer satisfaction has earned us a reputation for reliability and quality in the cleaning industry. Position: Adept Services is looking for a full-time Customer Service Manager to join their team in Sydney, NSW. This is a great opportunity where hard work will be rewarded. Responsibilities include: Managing the daily operations of the customer service department to ensure optimal efficiency. Developing and implementing customer service policies and procedures. Monitoring and evaluating the quality of customer interactions to ensure high standards of service are maintained. Handling and resolving customer complaints and inquiries promptly and effectively. Coordinating with the operations team to ensure customer requirements and expectations are met. Training, supervising, and supporting customer service staff to enhance their skills and performance. Managing and updating the customer service database to keep accurate records of customer interactions and feedback. Developing strategies for improving customer satisfaction and loyalty. Conducting regular performance reviews and providing feedback to team members. Ensuring compliance with company policies, health, and safety regulations. Preparing reports on customer service activities and performance metrics for senior management. Implementing and overseeing effective systems for customer communication and feedback. Assisting with the recruitment and onboarding of new customer service staff. To ensure that you are successful in this role you will possess/demonstrate: Relevant qualifications Minimum 2 years of experience in a customer service role Customer service-oriented mindset Excellent communication and interpersonal skills Ability to lead and manage a team effectively Salary: The role offers a remuneration package ranging from $70,000 - $80,000, plus superannuation for a 38-hour work week. How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.