‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation You grow as we grow We keep it cool with great benefits and passion for what we do ABOUT US: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy. ABOUT THE ROLE: Reporting to the Project Sales Support Manager, we are looking for someone who will interact with internal and external customers, supporting with the resolution to complex situations. This role is perfect for someone looking to take the next step from Customer Service, or is looking for a career pathway into a Sales or Technical role. WHAT'S INVOLVED: Some of the key responsibilities of this role include: Estimation and Quoting: Asses tender requests, analyse mechanical specifications and perform calculations with selection software Generate system quotations Develop and submit comprehensive quotation packages to clients Commercial Order management and Project Support: Convert new orders, validate project requirements, and reflect information accurately in system Track orders throughout the build process to ensure timely delivery aligning with customer requirements Customer Support: Own and manage incoming enquiries via Email and Phone Ensure quick turnaround times while maintaining high levels of customer service. Quotation Pipeline Support: Proactively follow up on submitted quotations to monitor their status and address customer enquiries Collaborate with the Sales team to provide timely updates on opportunities and pipeline progress. ABOUT YOU: There are a few essential tools you will need under your belt to be successful in this role: Previous Customer Service experience Ability to multitask and prioritise Attention to detail Computer literacy Previous experience with an ERP (advantageous) WHAT WE ARE PROUD OF: At ActronAir, we live by our core beliefs, sharing the values of: One Team Family Customer Focus Continuous Improvement & Innovation We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it. Working at ActronAir, you will gain access to a wide range of benefits including: Discounts on our products for you and your family A focus on wellbeing through our Employee Assistance Program and Wellbeing App An inclusive and accessible working environment Our Recognition Program and App Countless opportunities to grow your career. ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.