An exciting opportunity has arisen for a highly organised and detail-oriented individual to join a dynamic team at Brandbank. This position is the first point of contact for HR administration from the business. This role is critical for providing HR generalist administration support and ensuring that Retail Stores receive communication and correspondence from Support Office in a timely manner. THE ROLE: Prepare accurate employment contracts for new and existing employees, ensuring a high level of accuracy. Coordinate the onboarding process for new employees, following up on required paperwork. Develop and improve systems, procedures, and controls for HR and people documentation to enhance accuracy and effectiveness. Manage the central email inbox, addressing queries from the business and escalating issues as needed. Maintain the HR Calendar, ensuring upcoming cyclical activities are listed and on track. Coordinate Employee Assistance Programs (EAP) and provide support. Distribute, collect, and escalate exit survey information. Oversee the tidiness of the office and order necessary supplies (stationary, kitchen, bathroom, etc.). Maintain and manage retail mailbags, ensuring timely delivery to stores and support office departments. Sort and distribute incoming mail to appropriate departments. Manage courier services and coordinate pickups and deliveries. Assist in managing the reception area in the absence of the Receptionist. Manage assigned projects alongside daily activities, ensuring timely delivery and communication of any concerns or issues. On-site role 5-days per week, based in our St Kilda Road offices. THE IDEAL CANDIDATE: Proven experience in HR or office administration roles. Exceptional attention to detail and strong organizational skills. Proficiency in MS Office applications, including Word, Excel, and PowerPoint. A tertiary qualification in Human Resources or Business Management, or equivalent experience, is advantageous. Strong time management skills with the ability to prioritize tasks effectively. Excellent written and verbal communication skills. Effective problem-solving and decision-making capabilities. Ability to work both independently and collaboratively as part of a team. Proactive and adaptable to shifting priorities. Familiarity with HR processes and documentation is beneficial. Basic knowledge of Retail Awards and Fair Work Act (FWA) legislation. Experience with handling complaints and basic conflict management. ABOUT BRANDBANK GROUP: Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & FINE-DAY. WHY JOIN THE BRANDBANK GROUP TEAM? Generous discounts across all Brandbank Brands Supportive team culture and environment Opportunity to work for a uniquely Australian Retail Group with a global vision Employee Referral Program - be rewarded for referring great new people to our team If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you APPLY NOW Click the link below to explore more https://www.brandbankgroup.com.au/our-talent/careers