Job details Position status Permanent Position type Flexible full-time Occupational group Administration Classification AO5 Workplace Location Brisbane - South Job ad reference QLD/574234/24 Closing date 09-Jul-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Melissa Ridgway Contact details Phone: (07) 3013 5345 Access the National Relay Service Team Leader - Administration As a member of the Operational Support & Improvement team, you will use your leadership and administrative experience to lead a busy team providing administrative services to Victim Assist Queensland. The team is responsible for the processing and compliance of financial assistance applications in line with the Victims of Crime Assistance Act 2009. Your key responsibilities Provide support to the Operational Improvement Unit Manager and Business Systems team, including providing statistical data for high level reporting. Contribute to a high performing team, displaying motivation, collaborating with others, and sharing and encouraging innovative ideas. Deliver quality client-focused services to clients, stakeholders and the community through the application of Victim Assist's resources, policies, processes, systems and technologies. Lead a team of staff who provide administrative support to Victim Assist. Train staff to perform administrative duties such as using the client management system and other information systems; maintain template correspondence and confidentiality of client records and produce reports from Victim Assist's information systems. Understands and provides advice on complex operational policy and legislative issues relating to the provision of assistance and the administration of the Victims of Crime Assistance Act 2009. Regularly reviews and updates the relevant administrative policy and procedure manuals. Supports the team to maintain their well-being though promoting awareness of vicarious trauma, ensuring staff are appropriately trained and ensuing adequate debriefing opportunities. Technical skills, abilities and cultural capability Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate. Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion. Behaves in an ethical, respectful and culturally sensitive manner. Establishes and maintains co-operative working relationships with co-workers. Analyses information, problems, situations, practices or procedures to define the problem or objective. Identifies patterns, tendencies and relationships or formulates logical and objective conclusions. Organises information in a systematic way to optimise efficiency and minimise duplication of effort. Organises workflow to accomplish established objectives. Evaluates performance of team members. Manages performance of underperforming team members. Fosters a stimulating learning environment. Manages a team providing sound guidance, coaching and mentoring. Applications to remain current for 12 months. Job Ad Reference: QLD/574234/24 Closing Date: Tuesday, 09 July 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. applicant-information-package (Word, 295KB) 574234 24 Role Description (Word, 398KB)