Reference Number: 1002 Job Title: Customer Service Officer - Service Access Unit Employment Type: Permanent Full Time Hours per Fortnight: 80 Location: Shepparton Closing date: 07/07/2024 For a confidential conversation please contact: Kathie Henderson, 035832 2322 / Kathie.Hendersongvhealth.org.au About GV Health: At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility. Click HERE to find out more information about GV Health and our services. Click HERE to find out more from our staff about a career and lifestyle at GV Health. Our Region Great things happen here Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here About the role: The Service Access Unit provides a single point of access and referral management service to a range of Community and Integrated Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered. Successful candidate will have: Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations. Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications. Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public. High level of problem solving skills with an ability to provide a professional and positive approach to helpful customer service. Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills. Capacity to interact professionally with staff and clients and maintain high levels of confidentiality. Position Description: HERE Why work at GV Health? Free Community Connector Program to personally welcome and connect you to our wonderful community Generous salary packaging , subsidised staff parking and discounted leisure memberships