This is a Customer Experience Specialist (Retail) role with one of the leading companies in AU right now Koala with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Koala Koala is launching its first retail location in Australia at the Moore Park Supa Centa in Sydney. We need passionate individuals to provide exceptional experiences to our customers for an initial 6 month fixed-term contract. We are looking for someone who is naturally engaging, bringing positivity and vibrant energy to our pop-up environment. They will greet every customer with genuine enthusiasm, and be proactive in addressing customer needs and operational tasks. What key responsibilities does this role have Koala? Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers The ability to work independently to manage all operational aspects of the pop up location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store. Driving sales for all Koala products, including those not on display at the pop up, through meaningful interactions with customers A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala. A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment. Maintain high attention to detail, ensuring our retail space is immaculately presented at all times. Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly. Be comfortable with manual handling, assembly of furniture and demonstrating features Ideal background… 3 years experience in a retail/ face to face customer service environment Comfortable working full-time hours, on an initial 6 month fixed-term contract Exceptional customer service skills with a natural ability to engage and energise a room Did we mention that empathy is a must have? Our customers are at the heart of our business and an empathetic approach is a must at every touchpoint You love people and thrive on supporting them Near perfect grammar, english written and verbal skills Experience in retailing/ customer service Experience working in a fast paced environment with minimal supervision If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Koala. ✅ Applying here is the first step in the hiring process for this role at Koala. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.