Workfast is seeking an experienced and highly motivated Administrator and Customer Service Officer. Workfast has an exciting opportunity for a motivated and engaged individual who will bring their experience to deliver a high level of customer service and can-do attitude to our customers. We are looking for someone that is ready to bring their enthusiasm to a busy and collaborative environment to positively contribute to their continued success. Your responsibilities would include, but not limited to: High volume of processing emails, answering inbound outbound calls, responding to mail and creating purchase orders Assessing and solving problems and remedying underlying causes to reduce or remove recurrence. Respond to all communications accurately and in a timely manner to exceed customer expectations. Plan, schedule & dispatch the correct technician according to customer request, specification or needs Update customers on service work to ensure they are kept up to date To be successful for this role, you must have: Experience in scheduling/customer service or call centre position Experience working in a team environment Experience in compiling Standard Works, Standard Operating Procedures or/and Work Instructions Experience in some or all the following is highly regarded: Pronto /ERP, Call Centre Activity, FX Service Centre, MS Office/CRM/Dynamics Excellent active listening skills, in addition to excellent written verbal and interpersonal communication skills Highly organised and process driven Ability to hold people accountable and have difficult conversations where required Good time management, multi-tasking skills and management of dynamic schedules and priorities Ability to meet and exceed KPI’s What you get: Amazing opportunities for professionals to contribute their expertise & continue to grow The opportunity to work within a fantastic and supportive team Monday - Friday work only. No weekend work Free parking available Career progression opportunities Employee Assistance Program About us: Workfast is a labour-hire company working with some of Australia's largest companies. We operate in all states of Australia and our employees work in all industries. When you join our team we make sure that you're looked after, paid well and that we follow all Australian Fair Work standards. Workfast embraces diversity and encourages applications from people with disabilities. If you have any support or access requirements, we encourage you to advise us at any time of application. If you are interested in this position, please click the link to apply.