Are you friendly, customer-oriented, and passionate about providing exceptional service? We are currently seeking a Customer Service Representative to join busy team at an established courier service provider and a leading transport company. In this role, you will be responsible for providing top-notch customer service to clients, ensuring their transportation needs are met efficiently and effectively. You will communicate with customers via phone and email addressing inquiries, resolving issues, and ensuring customer satisfaction. As a Customer Service Representative, you will work collaboratively with the team to coordinate shipments, track orders, and provide timely updates to customers. Requirements Prior experience in customer service, preferably in the transport or logistics industry Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and prioritise in a fast-paced environment Knowledge of transportation and logistics processes is a plus Wiliness to participate in company's social media videos and podcast Benefits Supportive and nurturing management Convenient location close to transport (Rozelle) No overtime or weekend work required Great company culture If you are interested in this opportunity, please feel free to contact Anna at inquirymediix.com.au for more information.