Do you have a passion for customer service? | Interested in joining a growing team within a global organisation? | Immediate start | Temp & Perm About the company: Located in Scoresby, this leading Consumer Electronics and Home Appliance company is a global frontrunner in consumer products. With a culture that values its staff and is dedicated to excellence, it offers an exceptional opportunity for a Sales Support Officer to join their international organisation. About the role: In this inbound/outbound customer service role, you will deliver high-level, personalised assistance to customers handling general sales and order enquiries. This service-oriented position requires building strong rapport with customers and providing award-winning support. Initially a six-month full-time temporary position with potential for extension or permanent placement, we welcome candidates seeking permanent employment as well. Duties: Ensure an outstanding customer experience Propose solutions that align best with customer requirements Respond to all sales support calls and emails in a courteous, friendly, prompt, and professional manner Provide inventory, delivery, and dispatch details as requested Oversee and maintain the sales inbox Generate sales and inventory reports upon request Regularly communicate with customers regarding backorders to verify stock requirements and update backorders in the system accordingly Handle customer return and credit requests efficiently Support sales and promotional programs as needed Provide timely updates to customers regarding estimated time of arrival (ETA) or any changes to their orders Skills and Experience: Self-motivated, confident and a clear communicator Problem solver, flexible, able to adapt to new ways of working Must have SAP experience in a similar role The Perks: Competitive remuneration A range of attractive company discounts Supported learning and career development Free onsite parking Please apply online by clicking on "apply now" or contact Jade Lawton at 0434 228 334 to discuss or email a copy of your resume to jadeiasrecruitment.com.au.