Job details Position status Fixed Term Temporary Position type Full-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane Inner City Job ad reference QLD/CSD574694 Closing date 03-Jul-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration 06.10.2024 Contact person Surjeet Singh Contact details 07 3199 3024 Access the National Relay Service About Corporate Enterprise Solutions Our focus is to provide solutions and services that support Queensland Health's Enterprise Corporate Applications and supporting payroll transactional processes. This application suite includes the largest integrated rostering and SAP payroll solution in the public sector and the SAP S/4HANA finance, business and logistics solution and management environment (S/4HANA solution). Our commitment to our customers is to: provide a statewide processing service to Hospital and Health Services and the Department of Health deliver and enhance workforce management, payroll and S/4HANA solutions provide services that are accountable and financially responsible continually review and improve services to meet customer needs. The role Your role will be responsible for providing a support function which enables the delivery of a customer focussed Payroll Service to clients of the Queensland Health rostering and payroll solution. The successful person You will be assessed on your ability to demonstrate the following: Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environment Knowledge or understanding of payroll and rostering systems processes and procedures Interpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information. Ability to work within a team environment and to meet regular established deadlines within designated timeframes to ensure team outcomes are achieved Understanding of, and commitment to, quality customer services in a large multi-disciplinary organisation. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time). Documents Before applying for this vacancy please ensure you read the documents below. CSD574694 Customer Service Officer - Role Description (PDF, 217KB) Role Description QH Information for Applicants (PDF, 939KB) Information Package for Applicants