Retail Support Coordinator Sales / Account Management Permanent Full Time Brisbane 25/6/2024 We prioritise respect for each other, our customers, communities & stakeholders Be part of a high performing team with a great team culture Create a better energy future for our clients The world's biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour. Based in Brisbane, the Retail Support Coordinator is responsible for servicing Shell Energy's C&I and Small to Medium Enterprise Business (SME) customer base. Lead the change, from the frontline With honesty, integrity and respect, you will: Support the sales team in achieving acquisition and retention targets as outlined in the incumbent's performance agreement; Respond to sales enquiries; Regulatory, sales and customer reporting; Respond to invoice and data requests and other administrative enquiries from customers and brokers; Assist with web portal set up and training; Identify opportunities for process improvement and system development to deliver greater success and business efficiencies; Provide administrative support to the C&I Sales and SME customer service teams; and Compliance with all relevant company procedures. What you'll bring Here's what you'll need to thrive in this role: Understanding of the energy sector, preferably within a retail environment (highly regarded); Experience in servicing business customers; Proven track record in supporting a sales team in meeting targets / KPIs; Excellent interpersonal skills and ability to build relationships with a wide range of stakeholders; Ability to manage expectations and deliver to committed timeframes; Demonstrated strong verbal and written communication skills; Ability to resolve conflict and negotiate good business and customer outcomes; Demonstrated desire and interest in helping customers and maintaining strong relationships; Ability to quickly learn and adapt to internal systems and processes; Competent Excel skills; Excellent attention to detail; and Ability to meet personal objectives as well as aligning to team goals. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As a Retail Support Coordinator, you'll have the best shot at energising a better future, one business at a time. Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our clients and for you. People who bring the expertise and drive to succeed. Our Team is respectful, inclusive, and supports connection and collaboration. Visit our careers site to find out more. https://shellenergy.com.au/about-us/careers/job-vacancies/ Read the stories of our incredible people. https://shellenergy.com.au/about-us/our-people/ Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.