Job Description At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future. The Opportunity Come and discover the opportunity to join our Ottoway team as a Customer Service Representative . Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. Join our supportive, customer-focused team renowned for providing consistently high levels of customer service. You’ll become a key member of the team, managing customer enquiries via phone and email as well as face to face, delivering a premium service to our customers and helping our business to increase sales and develop ongoing relationships now and into the future. As a recognised career development role, you’ll receive coaching, training, mentoring and a formal development plan to ensure your successful growth as a future leader of our business. When you join our team you will receive a competitive remuneration package including our profit share plan (bonus incentive scheme). We offer flexibility for work/life balance, access to varied health and wellbeing initiatives including our Employee Assistance Provider, annual flu vaccinations, on-site car parking, on-line physio, and training and development including LinkedIn learning access. What Will You Do? As an exceptional team player who is able to quickly build rapport and engage with our varied customers, you’ll add value from day one through your ability to understand and uncover customer needs transforming these into improved service offerings. You will be responsible for: providing our valued customers a first class customer experience contributing to a performance and caring team culture contributing your own thoughts and initiatives toward cultural and commercial growth strategies. More About You As someone who has a passion for your customers and is always going the extra mile for customer satisfaction, you will also have a desire for personal and professional development and a “self-starter” mind set. You will bring: a passion to grow, learn and develop yourself experience working in a customer service environment high attention to detail with a natural curiosity to resolve discrepancies excellent interpersonal skills and the ability to negotiate mutually satisfying outcomes confidence in your computer skills and your ability to learn new systems a commitment to your own safety and well-being and care for others Why BlueScope As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will: create and deliver innovative solutions that drive transformation in our business make an impact that really does shape the world we live in keep growing through continuous learning and development opportunities enjoy the sense of belonging that comes from working with people who genuinely look out for one another At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future. Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference. Applications close Tuesday July 9th, 2024