Benefits Flexible hybrid working environment – WFH 2 days per week Excellent opportunities for career development and growth Mascot location - Parking onsite Fun and vibrant team & culture Training provided with ongoing support About the Company A leading healthcare company with a national presence in Australia, specialising in providing high-quality products and services to the healthcare industry. With a strong reputation for excellence, they are renowned for their commitment to customer satisfaction and innovation. About the Opportunity This is a newly created role to provide close support and training to the customer service team, ensuring superior service is provided to customers. With three direct reports, you will be further developing their service quality, ensuring customer expectations are met. Utilising your strong experience within Customer Service, you will be implementing and continually updating SOPs, implementing process improvement strategies, delegating tasks and identifying key growth skills within your team. You will be working closely with multiple departments and stakeholders to ensure seamless operations and contribute to the company's overall success. This is a great opportunity for a Senior Customer Service candidate to step up to leadership if they have some experience in a leadership / 2IC role already. Duties Provide outstanding support and mentorship to the existing team of 3 CSRs. Develop & maintain detailed SOPs for continual development. Point of contact for customer escalations when needed. Undergo call evaluations, providing ongoing feedback and service improvement. Assist the sales team with order processing and coordination. Manage & delegate accounts receivable tasks, including reviewing and approving customer orders, processing invoices, and conducting collection calls. Collaborate with internal teams, such as shipping, quality control, and regulatory affairs, to ensure smooth operations and customer satisfaction. Skills and Experience Some team leadership and supervision experience within Customer Service. Medical device or pharmaceutical experience is highly regarded. Ability to manage a team, delegate tasks, and provide honest, constructive feedback. Being a great culture ad- contribute to the great company culture, encourage an environment for good communication with reports. Exceptional communication and interpersonal skills. Excellent management and organisational skills. Positive attitude and willingness to be flexible and agile to cater for your teams, and the business's needs. Culture Join a vibrant, supportive and collaborative culture where teamwork and dedication are highly valued. A positive work environment that promotes growth and innovation. How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion.