Benefits WFH 3 days a week, 2 days in office Work 6 hours shifts, with flexible start and finish times Limitless growth opportunities in a global business Company-wide games, competitions, and incentives On-the-job training and tools to succeed Birthdays are celebrated in the office Enjoy a day off on Cultural Awareness Day The Company Located in Hawthorn, this company has accelerated its expansion across the globe, and they continue to prosper in the industry. This is a new opportunity to be part of a self-motivated team environment, and the position will be well suited to an enthusiastic and driven individual who is eager to learn and grow. The Position Reporting to the Customer Service Team Leader, your duties will include: Provide professional service via phone, email, and online as per Service Level objectives Respond promptly and accurately to all client enquiries via shared inbox, communicate updates, delays, etc Utilise initiative when managing queries and complaints to ensure mutually beneficial results Collaborate with others and share knowledge to achieve team goals and objectives Actively participate in discussions regarding improving business processes and procedures Ensure achievement of required performance standards against all core job responsibilities Inform customers when and as necessary about information updates or changes Comply with all regulations, both internal and external The Candidate Applicants must have worked in a similar customer service or administrative role within an office / Call centre environment and be available to work five days per week, part time hours. If you are an entry-level customer service enthusiast who is system-savvy with high attention to detail and highly effective communication both verbally and in writing, you may be the right fit for this position. You will display: Proven experience in a customer service role or related environment Effective time management and prioritisation skills, balancing multiple tasks Competency in communicating effectively through a variety of platforms A professional, polite, and clear phone manner at all times Nobility, passion, and a strong willingness to learn Take the chance now to maximise your professional potential in a company with global reach and a lively team culture. Experience a work environment where you will have the chance to enhance your customer service talents and participate in an energising team dynamic. Don't wait, apply now and benefit from the many opportunities this job presents Alternatively, please contact Lauren Toledo on 03 9088 2279 for a confidential discussion.