WOW Recruitment are seeking an enthusiastic Customer Service Officer for our client within the hospitality product industry. Our client is a prestigious provider of top-tier products and services to the hotel and apartment industry. Renowned for their commitment to excellence and long-term customer relationships, they offer a dynamic and supportive work environment. Are you passionate about delivering exceptional customer service? As a Customer Service Officer you will process orders through Sales Force and manage incoming calls with their client base. This role offers the opportunity to engage with diverse internal teams and external partners. What's in it for you: Offices in St Leonards, close to the train station Supportive friendly team Experienced manager who will support your development You will be: Engaging with existing customers and obtaining feedback on products and services Taking orders via phone and email Monitoring delivery and answering any related questions Building a picture of client requirements Handle customer orders with precision and efficiency, using SalesForce Keep comprehensive and accurate notes on customer interactions, ensuring seamless communication across departments. Build and nurture relationships with a portfolio of clients, proactively identifying their future needs and offering tailored solutions. Work closely with internal departments to ensure customer satisfaction remains a top priority. About You Strong customer service skills with a positive attitude Organised Supportive and helpful team member Adaptable to changing environments and quick to learn new technologies Attention to detail If this sounds like the role for you, please APPLY NOW or contact Caitlin - Caitlinwowrecruitment.com.au / 02 8320 0683