Join a dynamic team as a Customer Service Officer, delivering outstanding customer satisfaction and supporting the dedicated team with your expertise. Client Details Our client is a renowned figure in the world of watches, with a storied history spanning generations. Since their inception, they have been dedicated to crafting high quality timepieces that stand the test of time. Combining traditional craftsmanship with cutting edge technology, they produce watched known for their precision and reliability. With a global reputation for excellence, they have earned the trust and loyalty built on passion, innovation, and a commitment to creating the finest watches imaginable. Description We are seeking a dedicated and professional Customer Service Officer to join the team. You will be responsible for providing friendly and helpful support to customers, primarily through telephone and email. This includes assisting with queries from other teams, particularly the sales team, and helping customers navigate and utilise various retail portals. You will handle complaints with professionalism, offering appropriate solutions and alternatives. Additionally, you will learn about our products to communicate effectively with customers, contribute to improving communication both externally and internally, and assist with transaction processing, including data entry and watch repair processing. Your role will also involve supporting areas such as spare parts and coordination with watchmakers, while positively contributing to the overall functions of the customer service team. Profile The ideal candidate for the Customer Service Officer position will have a strong background in customer service and relevant experience in the field. Essential: 1-2 years in a Customer Service Representative role, demonstrating proficiency in handling customer inquires, managing complaints, and providing solutions. Desired Attributes: a personable and collaborative team player with exceptional communication skills, capable of building strong customer relationships. High attention to detail and the ability to work independently with computerised systems for tracking and troubleshooting are crucial for success in this role. Job Offer We are offering an exceptional opportunity that is available immediately for the right candidate. This position is a Permanent Full time position located in Macquarie Park, NSW 2113. Candidates must be available for a face-to-face video call interview with Adecco as a first step for this role. For any questions, please call 0408 835 643 or email Monique.Tsakissirisadecco.com.au To ensure your application is thoroughly reviewed, we ask that you please apply via this job advert and not email your resume. I appreciate your cooperation.