Kickstart your career in the Financial Services industry I Work Monday - Friday only I Full training to obtain Industry recognised RG146 qualification Why Brighter Super? We're not just any superannuation fund. Brighter Super is a Queensland-based member-owned superannuation fund that has provided trusted and reliable investment, advice, and insurance for more than 56 years. We are a profit-for-members fund with our members’ best interest at the heart of everything we do. We’re proud of the industry recognition we receive for our commitment to delivering reliable and solid investment returns, competitive insurance and a trusted range of products and services to all our members throughout their working years and beyond. By joining our team, you'll be part of an organisation that offers genuine expertise, understanding and exciting growth opportunities. About the role: You will be the face (well, voice) of our brand as first point of contact for our valued members, employers, and the public. Your role will involve resolving inquiries, identifying customer needs, and promoting relevant Brighter Super products/services. How you’ll make a difference: Your day-to-day will include - Providing professional and courteous service to members and stakeholders Managing inbound and outbound calls and written inquiries Identifying acquisition and retention opportunities and refer them to appropriate channels Participating in continuous improvement projects and peer-to-peer knowledge transfer Promoting member understanding of the financial services offered by Brighter Super What you’ll bring: With the initiative, drive, motivation and great work ethic, you will provide an exceptional level of customer service You are someone that likes to problem solve and thrives with a challenge. Additionally, you’ll have: RG 146 (Superannuation) qualification or willingness to undertake study and obtain qualification during your first 6-month period. (Training is fully funded, and a pay rise is applicable upon successful completion and getting General Advice (GA) endorsement.) Previous experience in superannuation, insurance or finance is highly regarded. Excellent verbal and written communication skills. Strong research skills. Proficient in Microsoft Office. What we’ll offer in return: A highly energised, growing team who are on an exciting journey, An environment where your ideas, suggestions and work, are valued and can make a huge difference, A commercial organisation with a purpose – to enhance the retirement outcomes for our members (profit for members), The opportunity to learn and grow – we love “Bright” people at Brighter Super, A member-centric role A business that will enable you to reach your full potential with supported training Doorway into the competitive financial industry with a well-respected Australian fund Hybrid working benefits (after training is completed) Regain your weekends: Monday-Friday work only Be purpose-driven: member-centric fund focused on customer satisfaction Gain industry-recognised professional qualifications Career progression possibilities as we like to progress talent within our business At Brighter Super, we value self-motivated team players who are adaptable, goal-oriented, and collaborative. Join us in driving service excellence by providing personalised service to our members and kick-start your career in the financial sector. At Brighter Super we are committed to offering an inclusive workplace and a safe place where we value diversity of everyone in our business. We encourage Aboriginal and Torres Strait Islander people as well as people of all identities, genders, and backgrounds to apply. We emphasise that all cultures and backgrounds are respected and that a variety of perspectives are welcomed and valued. Sounds like you? We’d love to hear from you Apply today