Consistently awarded as 1 of the Top Fortune 100 companies to work for Hybrid setup (2 days onsite) & working from CBD office addit perks Enjoy continuous learning in a long-term contract role w/ FT conversion options Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled Application/Technical Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Platform Technology team'. Role: Technical Support Engineer (Korean) What you'll be doing: You will be supporting customers using our client's products on their ITSM platform, where you will be tackling challenging platform & customer issues, championing customer success, and contributing to shaping the Cloud landscape This is a customer-facing technical role supporting Korean Language customers and will require Native or Business level Korean language proficiency , excellent interpersonal skills, as well as solid technical skills. Technical skills for you to be successful in this role: Min. 2 years of customer facing Technical/Application/Software Support or Software development experience Able to read & understand Javascript code (for troubleshooting purposes) Must have hands-on RDBMS experience with MySQL / Postgres (Oracle is an option also) Ability to troubleshoot difficult technical issues with ease & complexity Preferably worked in a similar capacity handling Korean customers in a technical/business environment Nice to haves (not required): A fundamental understanding of ITSM, ITIL, or CMDB Familiarization with remote administration (via SSH, SNMP, WMI, Powershell) Knowledgeable in Cloud, AWS, Azure technologies Some understanding in Object Oriented code (e.g Java) What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & strong potential for perm conversion What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/