• Location- Sydney CBD • Ongoing full-time opportunity- Aboriginal targeted role • Salary ranging from $79,032 - $86,539 plus employer’s contribution to superannuation and annual leave loading The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community. We strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait islander descent. While all applications are welcome, once we have determined through merit-based assessment which candidates meet the pre-established standards of the role, we will select the candidate who is also of Aboriginal and/or Torres Strait islander descent. Your role NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions. The Guardianship Division of NCAT makes decisions about people who have a decision-making disability. The Guardianship Division determines applications about adults who are incapable of making their own decisions and who may require a legally appointed substitute decision maker. You will provide a range of quality services and support to enhance and facilitate the operations and administration of the Tribunal. What you’ll do • Provide information to customers face to face, by phone or in writing. • Communicate with people with a disability to encourage their involvement in Tribunal hearings. • Prepare matters for hearing in compliance with legislative and procedural requirements. What we’re looking for • Experience in a high-volume front-line customer service role • Interest in and/or experience assisting people with disability. • Ability to develop skills and knowledge of legislation, legal principles, and procedures Appointments are subject to reference checks. Some roles may also require the following checks/ clearances: • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: • A challenging and rewarding career • Flexible, autonomous work environment • Competitive pay and conditions • Training and development opportunities to build and maintain capabilities • Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the targeted question below: • Describe a time when you had to explain a process to someone who had difficulty understanding. What steps did you take to ensure that they understood your explanation? Applications close Tuesday 25 June 2024 Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Victoria Gane | Senior Case Management Officer on 02 9556 7615 or via Victoria.Ganencat.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Paola Pina on 02 8688 0638 or via Paola.Pinajustice.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people Thank you for your interest in this role. We look forward to receiving your application. Department of Communities and Justice