Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Your Role As part of the Complaints and Customer Resolution Service, you will provide support to the AU and NZ CCR team with complaint registrations, data analysis and insights, reporting and other administrative activities. You will be responsible for: Monitoring and actioning CCR Service mailboxes Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts Data analysis: trends and analysis reporting Assisting the Manager with new starter training and ongoing training requirements Providing feedback to the Manager in relation to the team and processes Continuous improvement of end-to-end administrative processes and activities