Point of Contact for all Staff and the General Public Permanent Full-time role 5 days per week, Mon - Fri About Us Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility. About the Opportunity The Safety and Incident Management Service (SIMS) maintains and promotes the safety and security of all individuals, equipment and the site as part of our vision to create Australia’s leading healthcare environment. Reporting to the SIMS Operations Manager you will be responsible for providing support to staff and the general public by administering security passes, access levels, keys, lost patient trust. You will also be responsible for performing any other duties in line with the SIMS Service Plan. What you’ll be doing You are a highly focussed customer service orientated individual who promotes the safety and security of all individuals, equipment and the site. You will have a courteous and respectful manner with clear and concise communication. You will be an active listener with the ability to ask questions to understand customer expectations and priorities. You will be comfortable working in a fast-paced environment whilst maintaining a quality of service despite time constraints. You’re a respectful and professional person who demonstrates exceptional moral values in everything you do. About you - your ideal skills & experience • The Highest levels of Integrity and ethical behaviour • Demonstrated experience in a similar position with high customer contact • Ability to interpret the implications of changing internal & external customer requirements • Excellent interpersonal skills with the ability to liaise and develop relationships with a range of stakeholders • A resilient nature to work in fast paced, high pressure environment • Health care or Hospital environment preferred but not essential • Strong organisational skills with the ability to multitask • Ability to solve problems and think outside the square You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. About us – Serco & proud At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000 globally and 14,000 in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac Why Join Us • You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care • You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action. • We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group If you’re inspired to make a positive difference, apply now. Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging