Join a leading disability service provider based in QLD or in NSW 5-weeks annual leave, gym membership, and salary packaging Full time position supporting our vibrant Therapy team About Northcott: We are a leading disability services provider in NSW, QLD and the ACT, providing services and support for people with disability and their families and carers. Northcott Therapy provides support to children, young people and adults with a range of disabilities including intellectual disability, physical disability, autism and global developmental delay. About the role: The role of a Therapy Administrative Officer is to provide support to all Therapy Managers and personnel in the delivery of effective and efficient operations and functions. As a key contact for new Therapy inquiries, a key objective is to provide accurate and timely support in a friendly and professional manner. You will be responsible for ensuring that customers are set up within the Customer Management System (Salesforce) and supporting to coordinate outreach visits for therapy teams. About you: We would ideally like to see the following skills or experience: Relevant tertiary qualification in business administration or evidence of actively working towards completion of qualifications. Previous experience working within an administrative support role. Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs and the ability to navigate internet technology. Proven ability to write clear and concise business/customer communications. Consistent record of achieving set targets. Capacity to work cooperatively with people with disability. Excellent interpersonal and problem solving skills. Proven ability to provide exceptional customer service including the ability to gain cooperation and assistance from the general public, community groups and other personnel. Good written communication skills including the ability to prepare and format correspondence, reports, newsletters and submissions. Well-developed time management skills. Ability to solve minor problems and handle complaints in a fair and equitable manner. Advanced ability to use IT systems and databases. Ability to work well in a team environment and show initiative in the execution of tasks. Understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS). Understanding of Work Health and Safety ACT and management requirements. Why work for us? We are a leading disability services provider in NSW, QLD and the ACT, providing services and support for people with disability and their families and carers. You will have your contribution valued and to have opportunities to grow your career with us. A family friendly workplace is offered and support provided for staff to manage their home and work lives effectively. Being a not-for-profit organisation, salary packaging is available to staff; this can increase your take home pay. We do not accept unsolicited agency resumes or applications. Northcott is not responsible for any fees related to unsolicited agency resumes or applications. Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. Diversity and Inclusion Statement Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversitynorthcott.com.au .