About the role Are you someone who thrives in a dynamic customer-focused setting? We're seeking an experienced Storeperson to step into a Customer Service role with warehousing duties to join us at our Karratha branch, where ensuring top-notch customer satisfaction is our priority. Working hours are 7.30 AM – 4:00 PM Monday to Friday. The successful candidate will receive a $33,000 annual remote living allowance, additional to salary. Your responsibilities will include: • Handling incoming calls and inquiries promptly and courteously • Facilitating the quotation process and ensuring seamless order placement and delivery • Collaborating with various departments to ensure a cohesive customer experience • Managing product procurement to meet customer demands • Completing general administrative tasks to support operations We're looking for a proactive problem-solver who enjoys working in a fast-paced environment. If you have a passion for delivering excellent service and thrive on building meaningful relationships, you could be the perfect fit for our team. Key qualifications include: • Previous experience in customer service • A proactive approach to delivering exceptional service • Strong organizational and time management skills • The ability to understand customer needs and provide tailored solutions • A willingness to learn about our industry and company • Proficiency in Microsoft Office SuiteKey Benefits Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site. • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more. • Accessible learning available to everyone: InfraBuild Learn360 provides every InfraBuild employee (whatever your role or career aspirations) with self-directed learning opportunities, supported by a variety of resources to help enhance the impact of your learning. • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful • Novated leasing: We provide an effective way to salary sacrifice for a vehicle through novated leasing with a choice of two novated leasing partners -Toyota Fleet Management or LeasePLUS.About Us InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. With an extensive network of branches covering all major cities and regional areas, InfraBuild Steel Centre is Australia's premier supplier of metals and building products. InfraBuild Steel Centre is part of InfraBuild's Steel & Tube distribution stream. Steel & Tube also includes three of our iconic service brands: Midalia Steel, Tonkin Steel, and Steelforce.Why Work Here? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation. • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow. Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. GFG Alliance is an international grouping of businesses, founded by the British Gupta Family. The Alliance’s integrated business model encompasses mining, energy generation, metals and engineering, underpinned by industry-friendly financial services, a substantial property portfolio.