About the role Are you someone who thrives in a dynamic customer-focused setting? We're seeking a dedicated team member to join us at our Karratha branch, where ensuring top-notch customer satisfaction is our priority. Your responsibilities will include: • Handling incoming calls and inquiries promptly and courteously • Facilitating the quotation process and ensuring seamless order placement and delivery • Collaborating with various departments to ensure a cohesive customer experience • Managing product procurement to meet customer demands • Completing general administrative tasks to support operations About your experience We're looking for a proactive problem-solver who enjoys working in a fast-paced environment. If you have a passion for delivering excellent service and thrive on building meaningful relationships, you could be the perfect fit for our team. Key qualifications include: • Previous experience in customer service • A proactive approach to delivering exceptional service • Strong organizational and time management skills • The ability to understand customer needs and provide tailored solutions • A willingness to learn about our industry and company • Proficiency in Microsoft Office Suite About our team InfraBuild is a fully integrated supplier of metals and building products, with an extensive network of branches supporting mining, fabrication, and manufacturing industries nationally. We are inspired to challenge the notion of what is possible, from building the cities where we live to the infrastructure that powers them. We're there to collaborate and help make possibilities happen. This is how ideas take shape, and innovations become a reality. Next steps Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. GFG Alliance is an international grouping of businesses, founded by the British Gupta Family. The Alliance’s integrated business model encompasses mining, energy generation, metals and engineering, underpinned by industry-friendly financial services, a substantial property portfolio.