About Access Health and Community With a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day. We are seeking a passionate full time customer service champion with exceptional interpersonal skills. You will provide a friendly and welcoming service to customers visiting our Camberwell location, with occasional support to cover sick leave may be required at Templestowe, Hawthorn, Richmond, Ashburton, Doncaster and Trentwood. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support and a passion to work within Community services. What you will be doing Key Responsibilities Assist customers to connect with our services directly or by referring them to the appropriate team Provide administrative support to the team and maintain strict confidentiality Arrange and co-ordinate interpreting/translating services when required Book and rescheduling appointments for customers attending our premises in person Collect and processing payments and claims for services delivered What you will bring The skills and experience you will bring to this role as the successful candidate you will have; Key Selection Criteria A passion to deliver an exceptional customer service engagement with all customers Engaging warm personality with the ability to quickly build rapport Emotional intelligence Organised with strong attention to detail strong problem solving and negotiation skills Demonstrated ability to work independently and in a team environment Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, IRIS, Medical Director Clinical or Titanium Community Service experience desirable Access Health and Community Culture & Benefits At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference. The position encompasses an extensive range of benefits that are on offer: Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits A truly supportive and valued based culture and engaged workforce A culture of trust and empowerment for people to grow and thrive Commitment to a work-life balance with flexible working conditions An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP) Generous salary packaging opportunities (up to $15,990 per annum meals/entertainment expenses) A commitment to ongoing Professional Development and career growth Paid parental leave and opportunity to purchase additional leave Annual leave Loading Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits Apply Now If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you. Please reach out for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna.Lefevreaccesshc.org.au and please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/ Apply now as we will be reviewing applications as they are submitted and may appoint before the end date of the advertisement. Applications close DATE: 23 June 2024 Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications form people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities. Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work. We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. We acknowledge the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work and we pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We acknowledge that sovereignty was never ceded. As a vaccine positive organisation, we encourage COVID-19 vaccinations and offer disability services, requiring successful applicants to undergo a NDIS Workers Screening Check, Working With Children Check, Police Check and potentially an International Check.