ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiaries, Qcity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions. Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs. The Role: Do you have exceptional attention to detail and thrive on working in a fast-paced environment? Is excellence in customer service important to you? We are looking for a dynamic Customer Service Representative to join the team at our Operations & Customer Centre in Seven Hills. This role will administer our customer feedback and complaints management systems and processes. As a first point of contact, Customer Service Representative will provide CDC’s customers with a positive experience through the delivery of timely and reliable customer information and responses to their queries. This is a unique opportunity to learn from and be part of a highly experienced team which thrives on performing to achieve positive outcomes. About You A strong customer service focus Excellent attention to detail to ensure feedback is presented accurately Exceptional English language skills, both written and verbal Ability to work in a high volume, fast paced, goal-oriented environment Ability to: work independently solve problems on the spot and deal with ambiguity manage tasks in a timely manner adhere to Key Performance Indicators Good understanding of IT skills and the ability to learn specialist systems Experience and Qualifications Experience in a telephone-based customer service role highly advantageous Complaint handling experience highly regarded What this role can offer you Opportunities for career growth Opportunity to learn new skills in a unique sector of the transport industry with one of the largest land-based transport operators in the world Supportive and friendly team If this role is a great fit for you then 'APPLY NOW' CDC NSW is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.