A typical day in this role will include regular communication with customers to understand their needs & address their concerns. Macq Park location. THE COMPANY YOU WOULD BE JOINING This medical device company has been supporting surgeons, doctors and clinicians for over 60 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space. This organisation combines their expertise in medical devices with software solutions to achieve integration in the operating theatre environment and to support clinical procedures and resource management. WHAT’S IN IT FOR YOU This company offers you amazing opportunities to actually make an impact. They consistently challenge and support their people’s personal and professional development. They are always interested in recruiting great people to enable them to continue to play a pioneering role as a leading manufacturer of medical devices and medical technology. WHAT YOU WILL GROW AND BUILD This 12 month Customer Service, contract position, will have you working in Macquarie Park 3 days a week and two days from home. You will engage with both internal and external customers, addressing enquiries, concerns, and requests regarding products and services. Responsibilities include sales interactions, processing orders, resolving complaints, and managing databases. Along with fostering customer relationships, handling warranty applications, and coordinating repairs with suppliers. Generating reports, maintaining communication standards, ensuring regulatory compliance, and collaborating with internal teams is also part of this role. WHAT EXPERIENCE WILL YOU NEED TO GET THE JOB? Similar experience in a customer service role, preferably in technology, or with a strong aptitude to understanding IT/technology. Technical Proficiency: Ability to understand and explain technical aspects of products and services. Experience with medical or telehealth technology is a plus, but not mandatory. Pleasant telephone manner is essential. Strong MS Office skills, including database management; Excel – reporting (Pivot Tables, VLOOKUP’s, etc). Interested? Please 'apply now' quoting reference number 3619 and/or call Nicole Villanueva on 0414 919 461. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.