Job Description This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments. To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors. Undertake quality assurance of reports, AMS forms and permanent impairment/disability assessments and ensure they are compliant with: Specific customer and/or legislative specifications; Next Health standards and processes and; Appropriate guidelines Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants, customers or team members) to get the matter resolved. Where required assist with consultant, customer or team member training sessions. Support the General Manager, Operations Manager and Report Production and Quality Coordinator in the induction of new consultants and new team members. Where required escalate to the Report Production and Quality Coordinator, consultant or customer any matter that requires intervention. Where applicable, advise consultants and customers of possible delays in turnaround times. Prioritise according to consultant availability, customer special requests and urgent requests. Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service. Actively identify opportunities for continuous improvement. Maintain a customer focus at all times and a commitment to deliver service excellence. Function as an effective, positive team member. Maintain active knowledge of work health and safety practices and procedures. Adhere to all policy and procedures. Carry out other reasonable duties as required.