THE ROLE Join our dynamic customer service team where you'll handle predominantly inbound calls with the occasional outbound campaigns in a contact centre environment, assisting callers with a variety of queries such as updating information, and account inquiries. Additionally, you'll process inbound forms and update online documents as part of correspondence duties. The best part? No sales RESPONSIBILITIES: Receive inbound calls (customer service) Queries ranging from general information updates, reissue documents, general consultation on payment plan, etc. Occasional outbound calls may be required to discuss account updates, confirm information submitted via paper/forms, etc. Correspondence work - process inbound forms submitted by customers, update online forms, etc. Monday - Friday rotating roster between the hours of 8am - 8pm BENEFITS: Comprehensive Full Time PAID training onsite with ongoing development opportunities Monthly bonus structure centred around team and individual metrics Hybrid opportunity after 3 months (up to 90% WFH, i.e. 1 day work from office per fortnight) Monthly reward & recognition programs and celebrations with fun themed days - e.g. Friday BBQs in the office Access to a 24/7 employee health, wellness & safety platform Employee Referral Program Tenure Recognition Program A diverse and supportive working environment with equal opportunities for growth Great office location in Melbourne CBD - close to public transport and awesome food options Dress code: Smart casual ABOUT YOU: Hold current Australian Citizenship Customer service, retail and hospitality backgrounds will be advantageous An effective communicator, able to build rapport quickly Be able to navigate multiple systems concurrently whilst conversing with customers Intermediate computer skills Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you) Have lived in Australia for the last 5 consecutive years (a 5-year footprint) Please note, bridging Visas cannot be considered for this role. For a confidential conversation about the role, please do not hesitate to email me at byron.bockpersolkelly.com.au Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.