Company Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Are you someone with a background in sales or customer service looking for an exciting new opportunity? We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service. Come and discover the opportunity to join our Fielders business as a Customer Service Representative at our Port Noarlunga South site. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision. Our supportive, customer-focused team at Fielders has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. The hours of work will be Monday to Friday, 7.30am to 4pm. What Will You Do? This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you will: interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable prepare and follow up on customer quotes, whilst supporting our sales teams providing internal support and regular feedback to our sales teams with customer and competitor information resolve issues and seek ways to improve the customer's experience ensure that tasks are completed in a timely manner and systems updated accordingly travel to different branches to support customer service needs when required. More about you You will enjoy working in a team environment and bring: excellent communication, negotiation and interpersonal skills a strong customer focus with the ability to resolve issues effectively and efficiently the ability to pick up new and custom IT systems quickly a proactive approach in building constructive and effective relationships a high attention to detail and ability to complete multiple tasks simultaneously a commitment to your own safety and well-being while caring for others. What's in it For You Ongoing career development opportunities Ongoing trainings Employee benefits with discounts on health and wellbeing products and services Team lunches Team building activities Employee Assistance Program Why BlueScope As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will: create and deliver innovative solutions that drive transformation in our business make an impact that really does shape the world we live in keep growing through continuous learning and development opportunities enjoy the sense of belonging that comes from working with people who genuinely look out for one another At BlueScope, our people are our strength, and we don't say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we'll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future. Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference. Applications close day of Sunday 30th June 2024. QualificationsAdditional Information