Our client that specializes in industrial and electrical products is seeking an Experienced Customer Service Officer to join their team This role will require to provide an exceptional level of service to established and prospective customers relating to all company products. You will assist customers in understanding our products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels. Also responsible for delivering an effortless customer experience with emphasis on Premier accounts by ensuring all customer requirements are completely met through proactive communication, high quality service and by being customer focused. To contribute to achieving the company sales objectives through value added activities. Key Responsibilities: Handling a high volume of telephone calls and email queries daily Answer incoming customer enquiries and requests for information. Maintain customer satisfaction. Managing sales targets and KPIs, focusing on Premier accounts. Generating and qualifying sales lead opportunities for profitable growth. Delivering sales, leads, margin growth, insight, and contact acquisition through telephone conversations. Coordinating face-to-face visit requirements. Handle customer data and information with confidentiality. Maintain accurate records within the database. Skills/Experience The customer service representatives are often the first point of contact for the organisation. Therefore, it is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity, and dignity. Minimum 1- 2 years' experience in a Service administration or customer service role Excellent interpersonal communication skills High level of professionalism Strong problem-solving abilities, especially in a fast-paced environment Advanced computer literacy skills APPLY NOW If you meet these requirements, and believe you have the potential, drive and capability to succeed in this role - apply now or send your resume to carly .aunglepersolkelly.com.au or for a confidential discussion call 0477 965 661. Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.