Permanent, full-time position available for a customer minded professional looking to join a growing and reputable organization. Kick-start/develop your corporate career in a fun and supportive team environment Joining a well-known professional services business, with a great culture and strong values, working as part of the inbound contact center. This role is due to commence on the 24th June, 2024. About the role This is a pivotal position forming part of the customer service team. You will be the key point of contact for all general enquiries, dedicated to providing exceptional customer service and driving engagement in a professional and empathetic manner. This is a busy and fast-paced role, with no two days the same. Your duties will include: Respond to inbound customer inquiries via phone, email, and chat and other mediums, providing prompt, courteous and accurate information Provide general advice and assistance to customers and partners regarding policy activation, policy coverage, policy administration, new and/or existing claims. Collaborate with team members to ensure effective call resolution and customer satisfaction Adhere to established call center protocols and follow company guidelines About you You will be a keen learner with a strong passion for customer service. You will have strong communication and organisation skills, and thrive working towards targets in a fast-paced environment. In addition, you'll also bring: Previous customer service experience )contact center will be highly regarded) Ability to handle objections with ease and maintain a calm and professional demeanor, even with difficult conversations. Ability to deliver a great customer experience within a fast-paced and rapidly changing environment with a positive can-do attitude Strong team player who supports and respects others and strives to exceed expectations Experience in the insurance or financial services industry highly regarded but not essential Key Benefits Our client is a large, national organisation offering a number of benefits including: Endless opportunities to grow and develop. Supportive team environment. Work on a rotating roster across 7 days per week. Full training provided, regardless of prior experience. If this sounds like your next opportunity, don't miss out and apply now