Company Description Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000 people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our 'clients' businesses through designing the products and services their customers truly value. As a Service Designer focussed on Federal Government clients, you will work in collaboration with cross-functional teams, on projects to create meaningful and impactful solutions. You are an eclectic thinker who can balance multiple considerations simultaneously - changing technologies, customer insights, changing legislative and policy landscapes and reform agendas- to identify new opportunities for our clients. Customer Experience & Innovation practitioners at Publicis Sapient design and enable innovative and truly connected outcomes for organisations and their customers. You will be well versed in 'design thinking' and 'systems thinking', and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviours, then work iteratively and collaboratively towards experiences that meet these customer needs. You will use these techniques to help map out the customer experience and the business capabilities required to deliver it; and use design research to iteratively test hypotheses underpinning the new experience as it evolves towards launch and beyond. You will participate in all phases of design and strategy - from research and context framing to value proposition development, defining customer journeys, service blueprints and roadmaps and backlog creation through to supporting delivery of the experience vision and strategy into detailed design and delivery through ongoing consultation. Your impact You apply the tools and principles of customer experience strategy and service design to help our clients develop strategies that maximize value both for their customers and their organisation Digital strategy: You help clients understand their customers by defining and applying the right research methods, stakeholder co-creation approaches and workshops, derive meaningful insight, define strategic objectives for experience, identify and prioritize opportunities, and establish metrics to the track success and business impact of digital experiences You facilitate the creation of strategic artefacts to help clients understand experience components from a customer-experience perspective: e.g., personas, as-is and future state customer journeys, value propositions and service blueprints working with product, technology, data and strategy colleagues to create holistic future state experiences that seamlessly connect customer needs across touchpoints and digital and non digital interactions through to the back end systems and processes that enable them. You keep up with current digital trends and technologies, consulting clients on content/experience strategy topics such as data-driven personalization, AI-powered content and marketing automation You develop new techniques and approaches, then collate and share expertise across the strategy discipline in order to help build the company's collective capability Qualifications Your Skills & Experience Prior experience in public sector, government or higher education clients is essential. An outstanding portfolio of work demonstrating strong customer insight- across a diverse range of experience strategy and service design projects with a focus on the public sector. Experience working collaboratively with colleagues and clients in a variety of different ways - flying solo, as part of an "consultancy" team, co-working with the client in "agile" teams. A mindset that's open to change and to challenge - you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for 'that'll do', resilient, and eager to learn. You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements. You are able to see the big picture and zoom in on the details to impactful moments of the customer experience. You champion the customer and evidence-based insight. You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning. You are passionate about delivering meaningful experiences which positively impact the lives of our clients' customer. Qualities that set you apart Experience working in an Agile environment with cross-functional product teams (Engineering, Product and Experience) i.e., Scrum or Product Owner Certification. You are excited by the potential to combine practices of behavioural science with design and have prior experience designing with AI e.g. Anticipatory or cognitive experiences. Experience working in innovation incubation or cross-departmental teams. Additional Information We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next. We provide many learning opportunities to deepen your skillset and to support your professional growth. We offer numerous discounts on travel, cultural and leisure activities. We put the well-being of our people first and organise various health initiatives. We offer a vibrant workplace culture with many different community events throughout the year.