Join one of Melbourne's leading sports and aquatics centre as a Customer Service Manager. Lead a dynamic team and ensure exceptional service delivery Woods & Co have partnered with one of Melbourne's leading sports and aquatics centres. We are seeking an experienced Customer Service Manager with strong leadership skills, excellent communication abilities, and a keen attention to detail. As a Customer Service Manager, you will play a crucial role in enhancing the customer service operations. You will manage all facets of customer service, including member services, visitor information, and retail, ensuring high levels of satisfaction and seamless service delivery. What's in it for you? Full-Time Permanent Position Fair Remuneration Benefits including free Membership, Parking, access to facilities etc. Work at some of Melbourne's iconic sporting facilities. Join a well-reputable company. Enhance your professional development. Opportunity to lead a supportive and vibrant team. Work within a collaborative and dynamic environment. What do you do? Leadership: Ensure high standards in customer interactions and foster a positive team culture. Retail Sales & Casual Facility Hire: Oversee retail operations and facility hire. Events & Functions: Collaborate with Events & Bookings Team and Venue Managers to ensure adequate staffing. Strategy: Develop and implement strategies to improve customer service and set aligned KPIs. Financial Management: Develop budgets, manage profit and loss, and deliver accurate financial forecasts. Administration: Train staff on systems, oversee recruitment, supervision, and performance management. Relationship Management: Foster and maintain strong internal and external relationships. What do you need? Demonstrated experience in a leadership role focused on exceptional customer service. Current Working with Children Check. Current First Aid & CPR qualifications. Strong attention to detail and ability to meet deadlines. Excellent communication and interpersonal skills. Strong organisational and administrative skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint etc.) Experience with an event or sales management software is a plus. If you're as passionate about this position as we are then please don't delay and APPLY NOW We are interviewing immediately To find out more about this position please contact: Aydin on 0458 521 724 or email at aydinwoodsco.com.au. Shea on 0407 163 529 or email at sheawoodsco.com.au. Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability. You will only be contacted if you are shortlisted and meet the above requirements.