Great opportunity for a Customer Service Administrator to join a family owned and run wholesale and distribution company Your Organisation Working as part of the Customer Service Team, this is an opportunity to join a family owned and operated wholesale and distribution company. Based in Mount Waverley, they value employee engagement and support and prioritize looking after their valued staff. Your Role Reporting into the Customer Service Manager, your role will involve: - Answering incoming customer enquiries - Build and maintaining customer relationships - Investigate and resolve customer complaints - Update customers on order delivery status - Assisting customers with quotes and pricing inquiries - Generate sales orders - Ensure orders are processed within 24 hours - Updating customer details details - Keep up to date knowledge on company's products, services and policies - General administration support - Data Entry and invoicing of sales orders Your Profile You will have a natural sense of urgency and love all things Customer Service You will have excellent communication skills both written and verbal and go above and beyond to support customers with whatever they need You will be enthusiastic and professional with a strong work ethic and have an articulate telephone manner to be able to liaise with customers to understand their needs and produce successful outcomes. You will have great attention to detail and accurate data entry. You will have proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications. You will have a high school certificate and solid previous experience in a similar customer service role. Sound like you? Apply now