Job Description HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalized solutions tailored to their needs. This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience, and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success. An overview of the role; Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts) 4 weeks full time training in our office on Bourke Street You must be located within Melbourne to be eligible for this role Healthy work/life balance Must have stable internet connect with appropriate home office set up Hybrid working model post training