Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you We have an amazing opportunity for an enthusiastic Retail Supervisor to join our team here at the Darling Harbour visitor attractions, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney. About the Role Working closely with the Commercial management team, you will oversee the daily operation of the retail outlets within the Darling Harbour Attractions. This role is focused on delivering an incredible guest experience & high quality products within our physical and digital retail stores. The success of this role is measured by maintaining financial and non-financial KPIs and promoting a great staff culture to achieve guest satisfaction and staff engagement targets. This role holds responsibility for the smooth daily operation of the commercial department and the delivery of on-going training, focusing on motivating staff to provide excellent customer service with every interaction. The role is a multi-skilled role, which will see the successful candidates working within all outlets across the Darling Harbour attractions. The role will see you acting as an ambassador for not only SEA LIFE, WILDLIFE and Madame Tussauds Sydney but all Merlin attractions in Sydney including Sydney Tower Eye. About You The ideal candidate will have a passion for guest experience with a focus on keeping it fun You will be proactive in your approach to customer service with a positive attitude towards interaction with our guests and upselling techniques. You will understand retail, with health & safety top of mind. The ideal candidate will have a high attention to detail and be driven by delivering the best product to our guests through an engaged & highly motivated team environment. You will be an expert at prioritization & delegation in situations that demand fast service & managing various expectations of internal & external customers. Get in touch with your creative side with product and display merchandising. Previous experience in a similar role is ideal, but a desire to work in the entertainments & tourism industry is essential. The successful candidate will have some experience in staff coaching and be able to deliver constructive feedback to employees of varying ages & abilities. You will be proactive in your approach to training and have demonstrated experience in guest recovery situations. The role will require weekend and weekday coverage. Successful candidates may be required to provide a valid Working with Children Check. About Us Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others. Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund. So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent. Corporate benefits including free access to all our attractions worldwide Domestic and global opportunities to develop and progress your skills and career in tourism and attractions Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan Being part of a business built on fun Competitive