Based at our Melbourne, Burwood Campus or Geelong, Waurn Ponds Campus Full-time and Fixed-term for 12-months HEW 5 $77,114 - $86,490 17% Superannuation Why work with us? At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus. The Officer, Fees, Scholarships and Financial Assistance provides administrative support to the Fees, Scholarships and Financial Assistance team. The role is responsible for the administration of fees assessments, HELP scheme, remissions of debt in special circumstances, scholarships, student payments, student loans, grants and resolves and responds promptly to student enquiries in line with Government and University pricing strategy. The Officer, Fees, Scholarships and Financial Assistance also monitors and updates the fees, Scholarships and Financial Assistance website, and attend Deakin University events, such as Open Days. This is a 12-month fixed term opportunity, working predominantly in Scholarships. The role encompasses the complete scholarship cycle, from assessing scholarship applications, making scholarship offers and processing scholarship payments. As an Officer, Fees, Scholarships and Financial Assistance, you will: Coordinate, support and provide advice in relation to fees, Scholarships and available financial assistance options. Maintain broad and up-to-date knowledge of all Government, community and University programs, HELP programs, other programs and services which can assist students. Provide advice on the administration and use of university services and functions and make appropriate referrals to other areas of the University as appropriate Review and update student information and financial transactions ensuring adherence to University policies and operating procedures Provide a range of processing and administrative tasks in line with university procedure such as responding to student and staff requests, or complaints, ensuring client needs are met within agreed standards and timelines. To be successful, you’ll have: Completion of a Degree without subsequent relevant work experience; or Completion of an Associate Diploma and at least two years subsequent relevant work experience; or An equivalent combination of relevant experience and/or education/training Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures. Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issue Experience providing services and support in a large organisation Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience. For a confidential discussion regarding this role, please contact Leanne Lui, Coordinator, Scholarships and Financial Assistance via leanne.luideakin.edu.au For a copy of the position description, please see below: PD Officer Fees Scholarships and Financial Assistance 556538.pdf Applications for this position close on Sunday 23 June 2024 at 11.55pm. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.