Grow with us About this opportunity: We are excited about our current vacancy for an IT Production Support Engineer at Ericsson. This role's key responsibility is to administer technical and maintenance operations in our Service Delivery Environment, where the technician installs and monitors efficient systems that meet the practical requirements and business imperatives of our users. What you will do: To lead technology support within English Languages sites (UK, Australia, US and Spain); this will require hands-on day-to-day involvement in support tasks To ensure the internal / external support and delivery of services meet the required Service and Operational Level Agreements To support the Global Access Services Tech Lead with the development of the technical vision of global Access Services Support To lead on technical communication with customers and stakeholders within the business Coordinate with local third-party providers of technology solutions Assess and distribute Desktop software used for Access Services production Coordinating with the global Platform and Infrastructure teams on Infrastructure Roadmap and ensuring it aligns with business requirements and goals Working with third-party providers to keep the networks running efficiently Assessing and purchasing new and replacement hardware Testing, troubleshooting and adjusting information systems to operate optimally To provide first and second line technical desktop support and maintenance services for Access Services' captioning, Audio Description and BSL Interpretation services. The role requires liaising directly with operational team members in time critical situations to resolve issues where incomplete resolution could impact on delivery SLAs. The skills you bring: Knowledge of Microsoft Operating Systems and experience providing support in a Microsoft Windows based environment. An understanding of TCP/IP Networking. Experience of providing remote support. Previous use of formalised knowledge management systems and best process. Ability to deploy and take on audio/video equipment An understanding of the challenges of working in a live broadcast media environment. Good interpersonal skills with the ability to collaborate closely at all levels and to varied audiences in English. Ability to organise/prioritise work to ensure deadlines are met. Ability to quickly understand the Access Service technology/environment and workflows used to enable efficient support of the operation. Ability to quickly become familiar with the Access Services business. Ability to understand and follow Red Bee Media defined change management processes. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us. We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work and we have been officially Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Ericsson Australia Employee Benefits Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing. Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off. Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers. Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills. Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition. Primary country and city: Australia (AU) || Sydney Job details: ICT Technician