In the role of Senior Systems Administrator (Collaboration Services), you will provide high level technical skills and expertise to support the efficient and effective operation, maintenance and management of a complex enterprise collaboration services technology which underpins critical state-wide services and delivery of client and network applications. Some of your responsibilities will include:- Provide specialist operational management (support, maintenance, and diagnostic analysis) within an Enterprise environment of Microsoft 365 Platform, with a particular focus on SharePoint/SharePoint Online.- Identify, analyse, record, and manage complex changes/ incidents/ problems in accordance with established ITIL standards and procedures to the Identity & Collaboration software, infrastructure, and applications in this complex Information Technology (IT) environment.- Actively participate in design, implementation, refinement, advice and maintenance of Collaboration Services processes, procedures, and technologies.- Provide advice and skills transfer activities that contribute to building a highly skilled and efficient team of personnel in Collaboration Services technology support. This will include developing and maintaining high quality design and support documentation.- Educate team to implement based on best practices and provides hands-on technical support to accelerate learning among peers. Applications may remain current for 12 months.Job Ad Reference: QLD/571095/24Closing Date: Tuesday, 25 June 2024