Consistently awarded as 1 of the Top Fortune 100 companies to work for Flexible WFH/Hybrid setup (2 days onsite) working from amazing Sydney CBD office Initial 12 Mos contract; Enjoy continuous learning & potential for FT conversion We're seeking a passionate and skilled a Application Support Engineer to join a Fortune 500's highly collaborative, supportive & multi-talented Service Management Support team You will tackle challenging platform issues, champion customer success, and play a key role in shaping the future of Cloud. What you will be doing: Provides technical support to field engineers, technicians & product support personnel who are diagnosing, troubleshooting, repairing & debugging complex electro/mechanical equipment, computer systems, complex software, or networked or wireless systems. Responds to situations where first-line product support has failed to isolate/fix problems in malfunctioning equipment/software. Reports design, reliability & maintenance problems/bugs to design or software engineering. May be involved in customer installation & training. Help provides support to customers/users where the product is highly technical or sophisticated in nature. Skills you'll need to be successful in this role: Up to 2 years' hands-on experience as a ServiceNow Administrator or Servicenow Developer. 2-5 years' experience working in a customer facing application support / technical support role Experience in troubleshooting JavaScript Code Proficient with analyzing log files & standard debugging concepts. Creative problem-solving approach & strong analytical skills. Knowledgeable in troubleshooting Saas/web applications Good understanding of SQL DB & Linux/Unix OS Familiarity with incident management, knowledgebase, defect & escalation managements Preferably has prior experience working on Servicenow platform & Servicenow modules Servicenow certifications and/or experience w/ ITSM implementations will also be an advantage What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/