Love wine? Looking for a great opportunity to be part of a growing, dynamic, out of the box thinking, prestigious business? About our Client: Located in the dress circle of McLaren Vale, Hugh Hamilton Wines is custodian to the pioneering family who planted the first grape vines and made the first wine in South Australia and are Australia’s oldest wine family. This dynamic 6th generation wine business has a rich 186 year history thrives in the modern wine world where it has carved out its own progressive niche. Driven by their purpose ‘Family Connection’ and their core values ‘Think Outside the Box’, Be Fired Up’, ‘Be Real’ and ‘Wow with Service’, this is a family business that knows it will achieve its vision to be the place where outstanding wines are created and customers are wowed with extraordinary service. About the Opportunity: The Marketing and Sales Coordinator is responsible for managing Hugh Hamilton Wines' customer database, campaign forecasts, communication of objectives, timelines, and deliverables, as well as reporting and analysis. This is an end-to-end role. The successful candidate will help manage Hugh Hamilton Wines' CRM (Commerce7), wine club and member database. They will work with the marketing team to implement individual campaign initiatives outlined in the annual marketing plan, confidently implementing their monthly campaigns and meeting timelines. They will prepare forecasting and sales reports for the team, demonstrating proficiency in Excel. They will collaborate with internal stakeholders to ensure all campaign and CRM content, collateral, product, and communications are of high quality, consistent with brand guidelines, and delivered on time. This person is a team player and will build strong relationships with all stakeholders. Key Responsibility Areas: Manage, maintain, and segment customer information in CRM (Commerce7) Set up and maintain CRM reporting Create product and promotional bundles Prepare periodic forecasting and sales reports Analyse campaign effectiveness and identify areas for process improvement Plan work with the Marketing and Logistics team Coordinate delivery of content and collateral for campaigns Communicate timelines and goals for campaign activity to stakeholders Implement and refine the customer contact plan Support order processing, customer inquiries, and assist with market research and event planning What you look like and need to demonstrate to be successful: Experience in a similar role or relevant qualifications Working knowledge and understanding of CRM systems and inventory management software (Commerce 7, Vinsight experience viewed favorably) Proficient in using Excel for consolidating and analysing data sets Customer-centric with outstanding communication skills (both written and verbal) Exceptional attention to detail and organisational skills Ability to multi-task and manage competing priorities Demonstrated ability to work autonomously and take initiative in a team environment Adobe suite of products including InDesign and Photoshop (desirable) Subscription clubs and loyalty programme experience (desirable) Understanding of SMS systems and freight management software (Wholesale SMS and MachShip desirable) Why consider working for Hugh Hamilton? Australia’s leading wine club with an army of fans / a place where genuine connections with customers are the norm One of the most stunning cellar doors in the region that people flock to A dynamic wine region with leading-edge wineries Australia’s Oldest Wine Family with a compelling history A fascinating portfolio of wines from the classics to the creative Testimonials: “Being a Black Sheep Club member is belonging to a family, where you are always seen, valued, and respected. Hugh Hamilton has nailed the brief of how to maintain a highly successful and progressive winery and valuing the community around them. The perfect balance” – Current Hugh Hamilton Wine Club Member. “At Hugh Hamilton Wines, the opportunities are always knocking. I have had the chance to work on many exciting projects with inspiring people. The career development and learning opportunities here are boundless It’s also a fantastic supportive and fun team to work with”. – Current Hugh Hamilton Marketing Manager. Sound like you? If you'd like to learn more, don't hesitate to reach out to Anthony at 0435 843 155. To apply, please submit a cover letter outlining your relevant experience as detailed in the advertisement, along with your resume. We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided 'apply' button." SCR-anthony-gosti