With nearly 2 decades worth of experience within the business, this Managed service provider is known for providing excellent service across a variety of different areas. Services include Cloud, Managed IT, Data migration, domains and hosting, Compliance and IT Procurement. They support a variety of different industries such as medical, engineering, mining, manufacturing, schools and many more. They support businesses as small as 10 to 500 so there is always interesting challenges and projects that you can undertake for you to grow. Responsibilities: Providing escalated (2nd & 3rd level) technical support, troubleshooting and fault rectification of high-level technical issues related to voice and networking equipment and services; Strong project management skills and an ability to prioritise multiple tasks; Excellent communication skills to all levels in the organisation; Personality wise, you will have high energy and be positive, hungry, optimistic, and friendly. You’ll be keen to have autonomy and empowerment to drive innovative technical solutions for your new employer; Given the seniority of the role the business would like the ideal candidate to come from a MSP background and have at least 4 years minimum working within the MSP space; and Currently hold a Permanent Residency or Citizenship, be willing to undertake a National Police Clearance. Technical Experience: Endpoint Management – Intune, NAble (or equivalent); Office 365 / Azure AD User Administration; ConnectWise (or equivalent) PSA; Server Management inc. Active Directory User / Groups / DNS Management; Microsoft Azure management experience required; VMware / Hyper-V experience; Veeam, Datto backup experience; Voice / IP Telephony / BroadSoft experience; Networking / Firewall experience Cisco, Meraki, FortiGate desirable; Security experience; Amazon AWS (desirable); and Microsoft Azure (desirable). How to Apply For more information or a confidential discussion please call Ash Safdartourei at u&u on 0401646386 quoting reference number 37003 . At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustmentsuandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.