Job details Position status Permanent Position type Full-time Occupational group Administration Classification AO3 Workplace Location Brisbane - North Job ad reference QLD/RBH570665 Closing date 28-Jun-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Refer to role description Contact person Alexis Parker Contact details (07) 3646 1413 Access the National Relay Service Under s105 of the Anti-Discrimination Act 1991, equal opportunity measure exemption states a person may do an act to promote equal opportunity for a group of people with an attribute (such as race) if the purpose of the act is not inconsistent with the Anti-Discrimination Act 1991. About the role Permanent full time opportunity to provide administration support across all areas within Cancer Care Services (CCS) in Metro North Health (MNH) with a high degree of accuracy and within designated timeframes. This role will also provide efficient administration and customer service for patients and professional disciplines with internal and external customers, whilst demonstrating understanding, empathy, patience, and a positive attitude. About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: Receive and process release of information requests in accordance with relevant legislation, policy, and statutory requirements. This includes mid-level interpretation and communication of patient information contained within the electronic and historical medical record and by accessing other hospital information systems to authorised external enquirers. Use clinical and information database systems (including HBCIS, Smart Referrals Workflow Solution, MediRecords, ESM scheduling system, ieMR, MOSAIQ and other Outpatient health systems) to undertake tasks such as: searching, recording and updating patient demographics, Medicare, GP, and admission details; tracking the movement of patient records (both historical and electronic); scheduling and rescheduling of appointments; and placing patient referrals on waiting lists, in accordance with MNH and CCS policies and guidelines. Perform a wide range of administrative duties across all areas within CCS, which may include (but is not limited to) reception, referral centre, scheduling, medical records, billing, and call centre/switchboard services. Continually seek ways to improve the service via personal development of professional skills. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Job ad reference number: RBH570665 Close date: Friday, 28th June 2024 Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Documents Before applying for this vacancy please ensure you read the documents below. Application Support (PDF, 860KB) Application Kit Benefits for working with MN (PDF, 1.00MB) Application Kit RBH570665- Role description (PDF, 541KB) Role Description