Are you passionate about providing top-notch service and making a difference in the lives of Australian Apprentices? We're looking for an enthusiastic individual to join our dynamic team and champion the progress of Australian Apprentices while delivering exceptional support to employers and other stakeholders. Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces. Job Description What You’ll Do: This role involves organizing and conducting scheduled contacts via phone, SMS, email, or self-service functions, as well as following up on queries and managing administrative tasks. Your key responsibilities include, but are not limited to: Provide outstanding service to employers, apprentices, and stakeholders to monitor progress Schedule and manage contacts via phone, SMS, email, or self-service Complete milestone communications within required timeframes, adhering to guidelines and KPIs Conduct calls to offer advice per contractual requirements Address and resolve queries with the appropriate personnel or stakeholders Advise apprentices on future opportunities using career tools and assessments Maintain knowledge of AASS Guidelines and relevant state requirements Encourage employers to continue employing apprentices and refer new business opportunities This role offers the flexibility to work at either Coburg or Scoresby. Desired Skills and Experience What We’re Looking For: Strong organizational and communication skills Ability to provide courteous and efficient service Proactive approach to monitoring and following up on apprentice progress Proficiency in managing various communication channels Ability to operate ethically according to Australian and State Government requirements, client expectations, and CoAct’s high standards Demonstrated ability to follow compliance requirements and meet KPIs within restricted timeframes What Can We offer? Full-time contract until June 30, 2026 Flexible working arrangements Competitive Salary packaging (save on tax) Mobile, health and wellbeing allowance Additional wellbeing leave (extra 13 days on top of your annual and personal leave) Corporate health insurance discounts Employer of Choice in The Australian Business Awards 2021 Your Next Steps Thank you for your interest in this opportunity with CoAct. To apply, we kindly request that you submit your resume and cover letter via the " Apply Now " button. At CoAct, diversity and inclusivity are core values . We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you have any questions about the position or the application process, please do not hesitate to contact our Recruitment Specialist, Suelen, at recruitmentcoact.org.au All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.