Job Description What it means to be apart of our team: Fully paid comprehensive training: We will take you through our 6 week training period, where we teach you everything from Telstra products, customer handling and sales techniques Learn while you earn : You will be eligible to complete a Cert III in Business, during work hours, fully paid by us WFH Options : After you've practiced what we teach, you can work from home 2 days per week Uncapped Commissions: You perform- we pay, earning fortnightly commissions on top of your base salary. On track earnings will have you earning over $80, 000 per year Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business Be apart of the TSA Way: You'll be rewarded, recognised and apart of a team environment that knows how to have fun What you'll do: Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution Provide expert advice on Telstra products and services that best suit their needs and lifestyle Provide empathy and understanding to your customers through effective communication skills Take ownership, show confidence in your ability to de-escalate any customer grievances Be available when our customers need us, flex to the hours that are required