At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together What We Do… We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we're the world's leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year. About the Legal Counsel role SiteMinder's legal team, based in Sydney provides support and legal guidance to SiteMinder Globally. The Legal Counsel position supports the group's General Counsel and Company Secretary on a broad range of corporate, commercial and governance matters globally. What you'll do: You're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning What you have Fluency in German (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English What you'll do: You're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning What you have Fluency in German (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English What you'll do: Rock a headset like it's going out of style - you're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning What you have Fluency in Spanish (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English What you'll do Collections - Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.Customer billing experience - Deliver a positive billing, payment and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.Change management - Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.Processing - Ensure timely processing of customer requests such as cancellation of services.Systems - Ensure CRM and billing system customer data is kept up to date. What you have Strong written and oral communication skills English and GermanExperience working in a collections/billing /support / teams Adaptable and willing to learnA working knowledge of Zuora, Salesforce, Tesorio or similar systems is advantageousAble to work in a close team environment, where ideas are shared, valued, and discussedThrive in a fast-paced, agile, and dynamic environmentAre helpful, encouraging, and respectful to team members and everyone they interact with What you'll do Collections - Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.Customer billing experience - Deliver a positive billing, payment and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.Change management - Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.Processing - Ensure timely processing of customer requests such as cancellation of services.Systems - Ensure CRM and billing system customer data is kept up to date. What you have Strong written and oral communication skills English and GermanExperience working in a collections/billing /support / teams Adaptable and willing to learnA working knowledge of Zuora, Salesforce, Tesorio or similar systems is advantageousAble to work in a close team environment, where ideas are shared, valued, and discussedThrive in a fast-paced, agile, and dynamic environmentAre helpful, encouraging, and respectful to team members and everyone they interact with What you'll do… Customer Acquisition: Learns SiteMInder's sales process and becomes knowledgeable of SiteMinder's products along with the target market in order to facilitate sales efforts.Client Contact: Establishing interest in SiteMInder's products through inbound or outbound phone activities in order to generate sales. Provides information to customers in order to educate and inform new potential opportunities about SiteMinder's products and services.Sales Target Attainment: Works to achieve monthly sales goals.CRM Maintenance: Learns how to manage Salesforce and keep all information up to date and track sales activities.Collaborating with: SiteMInder's Customers, Sales Team, Account Managers, Onboarding Teams, Product Teams, Marketing Teams, Support Teams. What you have… Possesses confidence, professionalism, motivation and eagerness to succeed.Driven and tenacious approach to hitting all sales activity goals.Have a basic understanding of how to achieve sales targets and manage business development activities.Strong verbal and written communication skills including professional telephone demeanor.Strong aptitude to learn the SiteMinder sales process and implement sales training.Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team. What you'll do… Customer Acquisition: Learns SiteMInder's sales process and becomes knowledgeable of SiteMinder's products along with the target market in order to facilitate sales efforts.Client Contact: Establishing interest in SiteMInder's products through inbound or outbound phone activities in order to generate sales. Provides information to customers in order to educate and inform new potential opportunities about SiteMinder's products and services.Sales Target Attainment: Works to achieve monthly sales goals.CRM Maintenance: Learns how to manage Salesforce and keep all information up to date and track sales activities.Collaborating with: SiteMInder's Customers, Sales Team, Account Managers, Onboarding Teams, Product Teams, Marketing Teams, Support Teams. What you have… Possesses confidence, professionalism, motivation and eagerness to succeed.Driven and tenacious approach to hitting all sales activity goals.Have a basic understanding of how to achieve sales targets and manage business development activities.Strong verbal and written communication skills including professional telephone demeanor.Strong aptitude to learn the SiteMinder sales process and implement sales training.Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team. What you'll do… Customer Acquisition: Learns SiteMInder's sales process and becomes knowledgeable of SiteMinder's products along with the target market in order to facilitate sales efforts.Client Contact: Establishing interest in SiteMInder's products through inbound or outbound phone activities in order to generate sales. Provides information to customers in order to educate and inform new potential opportunities about SiteMinder's products and services.Sales Target Attainment: Works to achieve monthly sales goals.CRM Maintenance: Learns how to manage Salesforce and keep all information up to date and track sales activities.Collaborating with: SiteMInder's Customers, Sales Team, Account Managers, Onboarding Teams, Product Teams, Marketing Teams, Support Teams. What you have… Possesses confidence, professionalism, motivation and eagerness to succeed.Driven and tenacious approach to hitting all sales activity goals.Have a basic understanding of how to achieve sales targets and manage business development activities.Strong verbal and written communication skills including professional telephone demeanor.Strong aptitude to learn the SiteMinder sales process and implement sales training.Uses time efficiently in order to meet personal and team goals and work collaboratively with other members of the team. What you'll do… Providing back end technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers across English-speaking countries.Developing strong customer relationships by providing exceptional onboarding, technical support assistance, and customer retention by providing high levels of customer service utilizing phone, email, and other communication channels.Analyzing and providing insights to the customer in setting up the product and overall guest acquisition strategy by driving more awarenessBuild relationships with the customer to promote retention and loyalty.Provide continuous feedback on process improvements and on products to mitigate attrition.Identifying each customer's support and configuration requirements, setting expectations, and resolving issues whilst delivering against the role key performance indicators (KPIs).Ensuring all cases are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload appropriately.Ensure that all issues are logged accurately on our client's CRM system, and that all cases are closed.Assisting with ad-hoc requests as required by managementProvide training and support for new team membersFollowing our client's practice process and procedures, specifically regarding escalating any security concerns or breach of security.Providing support on a 24/7 rotating roster which only changes on a quarterly basis to morning shift or night shift. supporting multiple regions across APAC,EMEA & AMERS. What you have… Open to fresh graduate with customer service mindset and willing to leanHave a high level of customer service and exposure to high growth tech products would be advantage (not necessarily an IT expert)Fluent English communication skills, both verbal and written.Strong troubleshooting skills - you will be able to quickly analyze problems, determine the root cause, reach a resolution, and resolve issues with a high level of accuracy.Operates across several computer platforms and applications at the same time.Social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.Experience working within a high-volume based SLA and KPI driven environment where your success is determined by great customer outcomes.Self-starter with the ability to multitask, manage own time and work under pressureA collaborator by nature and focused on building long-term relationships with clientsAbility to adapt and evolve with new processes and changes quickly.Ability to thrive in a fast-paced, agile, and dynamic environment. What you'll do… Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer serviceTake ownership of customer's problems and seek to identify, respond and resolve any customer issues What you have… C1/C2 ItalianYou will have proven customer service experience with a passion for providing a premium customer experience You are tech savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal oriented but always thinking about the customer experience Experience in the hotel industry or in a SaaS company is a plusThis in a hybrid role and must be covered from Galway What you'll do Qualify customer requirements in a courteous and effective manner, and identify the appropriate setup requirements.Prepare customers for core product technical implementation by Customer Configuration Analysts.Deliver a high standard of customer training via the telephone, Skype and any other avenues when necessary.Clearly communicate SiteMinder's support procedures to the customer to ensure the customers ongoing satisfaction with SiteMinder's customer service.A self-starter with the ability to multi-task, manage his/her own time and work under pressure.Experience working within an SLA and KPI driven environment.Thrive in a fast-paced, agile and dynamic environment What you have Fluent Spanish and English communication skills, both verbal and written.You will have proven customer service experience with a passion for providing a premium customer experience You are tech savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal oriented but always thinking about the customer experience Experience in the hotel industry or in a SaaS company is a plusExperience working remote What you'll do… Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer serviceTake ownership of customer's problems and seek to identify, respond and resolve any customer issues What you have… C1/C2 SpanishYou will have proven customer service experience with a passion for providing a premium customer experience You are tech savvy with a sound knowledge of all things technologyYou have worked towards targets and are goal oriented but always thinking about the customer experience Experience in the hotel industry or in a SaaS company is a plusThis in a hybrid role and must be covered from Galway What you'll do Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.Act as a technical expert, identifying issues and communicating issues and requirements internally.Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally. What you'll have High level of customer service and IT technical skills.Fluent Mandarin and English communication skills, both written and verbal.Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.An ability to diagnose and troubleshoot web browser and connectivity issues.Great capacity for both internal and external customer interaction as well as conflict resolution.Stakeholder management and working across internal teams to find solutions.Desirable: Previous experience working in a high volume contact centre providing technical customer support.Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)Desirable: Fluent spoken and written Mandarin What you'll do… Building a team of support consultants who put the customer first.Monitoring and delivery of team performance on a daily basis.Reviewing gaps in performance for the team and putting action plans in place for individuals not achieving performance targets. Conducting 1:1s, performance reviews and team meetings to evaluate individual performance. Motivating those individuals to do better.Identifying and hiring amazing new team members. Making sure they get the training and support they need to succeed.Collaborate with other teams throughout the business to deliver great customer experiences. Identifying training needs and providing coaching and support.Organising fun and inclusive team building activities.Building consensus and collaborating with other people.Developing an atmosphere where people feel confident and happy to contribute.Leading or participating in global projects. Resolving conflicts and removing barriers. What you have… Have previous experience leading diverse, motivated teams.Have experience working in Software or IT environments. Remain calm under pressure in a fast paced environment. They can juggle multiple projects and priorities, but feel comfortable saying no. Foster a high performance culture by aligning performance expectations with overall business goals. Encourage an open exchange of information and viewpoints, and actively listen to others.Translate strategic goals into actionable plans.Readily adapt to competing demands and shifting priorities.Maintain composure, positivity and patience. Inspire others to take ownership of their work and perform at their best.Clearly communicate verbally and in writing. Lead by example. Are seen as a role model by peers and teammates.Can understand and make decisions based off data rather than hunches.Make timely, confident decisions. What you'll do… Drafting, reviewing, and negotiating a broad range of commercial agreements with partners, suppliers, and customers.Supporting strategic corporate and commercial projects.Regulatory compliance, including designing and drafting policies and training programs.Providing ad-hoc legal advice to various departments and stakeholders.Assisting in major transactions, including M&A and litigation.Providing corporate governance and company secretarial support.Coordinating projects to improve and streamline internal processes. What you have… Extensive PQE at a reputable law firm or in-house at a large corporation.Detailed knowledge of corporate law, contracts law, competition and consumer laws, and privacy regulations.Excellent relationship management skills, with the ability to interact effectively and collaborate with stakeholders at all levels of the business, including external advisors.Strong analytical skills, attention to detail, commercial acumen, and problem-solving capabilities. Excellent written and oral communication skills. Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. LI-Hybrid